TDX at Illinois

About this service

Description TDX at Illinois is a web-based application that leverages the University of Illinois System's TeamDynamix agreement and is available to Urbana-Champaign campus units to support and manage request, intake, and ticketing processes, and asset management. For a more in-depth look at the functionality of TDX, please see links below.

A list of available services that can be requested can be viewed when submitting a Service Request via the buttons on the right.

Use the “Request TDX at Illinois Support” button if you need assistance with the following within either your UIUC Application, the U of I Main Application, or if you are a prospective customer not currently using TDX:

  • Become a TDX Customer: Ticketing and Asset Management
  • Help / General Inquiries
  • Request a TDX Demo
  • Forms and Form Fields
  • API Access
  • Reports
  • Email Monitors
  • Response Templates
  • Assignment Workflows
  • Feedback - Tell us about your experience with TDX

Use the “Request System Administration Support” button if you are a TDX Application Administrator and/or Group Manager for help with the following:

  • Assistance with the TeamDynamix System as a whole
  • Get access to an Application; User and Group management
  • Application Management
  • Project and Portfolio Management requests and changes
  • Integrations
Other names Commonly referred to as TDX, TeamDynamix, U of I Main, TDNext, UIUC Tech Help Center
Documentation links

TDX (TeamDynamix) Resources - An exhaustive and evolving list of TDX resources provided across the System.

TDX, Asset Management Application Resources - Resources specifically for the TeamDynamix (TDX) Asset Management Application.

​​​​TDX at Illinois Changelog - Chronological changes that impact this TDX at Illinois service.
Features and tools Incident Management, Problem Management, Request Management, and Asset Management; API Available

Getting and using this service

Who can use the service To request your own or to join an existing TDX Application, you must be an IT Pro or other primary representative from a University of Illinois department, college, or unit.

Only authorized Undergraduate students, Graduate/Professional students, Faculty/Staff can access TDX data.
How to get the service Use the “Request TDX at Illinois Support” button.
Cost No cost
Usage constraints Units will be responsible for providing their own staff and support for managing their application. If those resources are not available, units can join the shared U of I Main application which is governed by the U of I Main Advisory Group.

Support and Hours

How to get help Use the “Request TDX at Illinois Support” button or contact the Technology Services Help Desk at consult@illinois.edu.
Training and consulting opportunities Use the “Request TDX at Illinois Support” button. See "Documentation links" above.
Maintenance hours None listed
Lifecycle stage Production
Provided by Technology Services